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Membership cancellation form not working

Talk about anything that has to do with Six Flags Great America and Hurricane Harbor here.
Postby lstone19 on September 28th, 2018, 9:15 pm
Yes, I'm brand new here although I've participated sparingly in other roller-coaster forums.

So, after a year of SF membership and now in the last 60 days of my initial commitment, I went to cancel the membership since we got less out of it than planned and life style changes indicate that will be the same next year.

Their cancellation process is, at least today, totally broken. The initial cancel screen (enter account number and last name) works OK but the next screen, "Verify Your Identity", where you have to check two boxes and enter your name as a signature, just hangs. Tried with four different browsers on three different computers with different operating systems (MacOS, iOS, and Windows). So the problem is clearly at their end. Has anyone successfully cancelled a membership recently? Am I just unlucky and it normally works but not today? I did submit a note via their web form (no response yet but they say 48 hours) and tried live chat where someone took information but I have no confidence anything will happen (and no acknowledgment that the cancellation form is broken).

It's a little frustrating to read their fine print where it says the only way to cancel is via this non-functional form. No way to email, no way to call, and only a 15-day window to do it (less than 60 days and at least 15 days before the last payment (which would be 45 days before the 12 month commitment is up).

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Joined: September 28th, 2018, 9:03 pm

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