Good experience with Guest Relations

[diggerg56]

Sometimes we pick on the negative things so I thought I would relay something that had a positive ending after a not so good experience.

Last Sunday (8/26) I was at the park but my time was going to be short so I opted fopr a Gold Flash Pass. The line was moving painfully slow and it took 45 minutes to get to the front of the line despite not being that long of a line. They only had two or three cashiers in there.

As the guy ahead of me was waiting his turn, two groups walked in through the exit just as the cashiers were asking for the next in line. They walked right up to the counter and the cashiers started waiting on them.

The guy ahead of me and myself both protested but the cashiers said they didn't see them come in the exit and helped them before us.

I did sort of a slow burn about it all day and was going to go to guest relations before I left. However, the line was long when I got there so I opted to use the Contact Us link on the website and today I got a call from someone at guest relations.

They were very apologetic, and offered me a couple comp'd Gold Flashpass rentals good for anytime the rest of the season along with various coupons and a free admission as well. Probably helped that I'm long-time passholder and have a couple other SP holders in my family.

Anyway, I didn't ask for anything, just wanted to relay my complaint and SF responded which is really all I wanted.

[rcoaster]

They are very nice..... I didn't know they do all that. I just submitted a big problem we had a six flags including a large fight, and the ops didn't do anything about it. I didn't have to to go to GR so I just emailed and we'll see what they do. This fight was in the American Eagle line, and has to do with line jumping, verbal fights in front of small children, and the people still ended up line jumping. The whole line was so upset. This is not the first time a fight happens like this in the American Eagle line that i witnessed!

[Galvan]

You know its stories like this that need to be said more often.

Any website you go on (especially those jackasses over at Coasterbuzz) Will complain and moan about everything about SF. "Oh the trim breaks where on too hard, Oh this ride was closed..this that and everything"

Thank you for telling this story.

[rcoaster]

^ I think that Six Flags has really been improving a lot by keeping an eye out for things, but somehow my story had been a problem, and once in a while things like this happen. I don't like to complain, but when things get out of hand, something should be said. This topic will probably encourage Six Flags to increase their efforts on making the guests happy because I'm sure people will realize that they should report these kind of problems
Your right, Galvan, about those people complaing that "their ears hurt from the rattling of raging bull in the tunnel" or my favorite "v2's launch starts up too fast and gave me a concussion and I'll threaten to sue" Those kind of stories are the ones that I find on the other sites, and because of the v2 complaint, i believe that it doesnt launch as fast as it used to.....

[BP317]

The people that run the FlashPass, including cashiers and ride integration point people are staffed by a company called Lo-Q. They only wear the Six Flags uniform but really have nothing else to do with SF. I am definitley not a fan of them...

[Bob O]

When i have went to guest relations the employee's were nice, I did fill out there forms, but never received any response from the park at all, so i feel it is mostly a waste of time!!!

[Galvan]

^ Just because you didnt hear a response doesnt mean that action wasnt taken.

[Trailblazer Tony]

I also had a good experience earlier this year with them when i locked my keys in the car. They provided me with a number to call, a phone to use, and they called me about 5 minutes before the company came to unlock my car to let me know. I felt like i was the only one they were taken care of which is the ultimate goal for anyone in customer service!!!! Great topic!

[Bob O]

I havent seen any evidence of action being taken or the courtesy of a form letter acknowledging i had been at guest relations and had a less than ideal day at the park.

[BP317]

Action is taken on every complaint at GR.

If they see someone wearing an ACE shirt thats complaining they wont listen though

[zjohn1988]

^ Just because you didnt hear a response doesnt mean that action wasnt taken.

It depends on the complaint. In some instances GR wont do anything, even if they claim they will.

Action is taken on every complaint at GR.

Not always.

[cycamps]

^That's true.

[coastercrazy]

Every complaint loged at guest relations is relayed to the full time management and supervisor in which it involves. They have the take care of it from there. I am not sure of what happens to complaints about the park in general.