Six Flags announces new Employee Training

[RagingBullFan]

Six Flags announced today that it has retained Houston-based Solutions and Specialized Innovations Ltd. (SASI), to develop and implement a training program for park employees designed to enhance the company's focus on improving the guest experience at Six Flags parks across America.

"The mission of every Six Flags employee has to be the guest experience, first and foremost, and SASI is helping us develop the tools and methods to carry out that agenda," said Mark Shapiro, Six Flags President and CEO. "Our brand must represent more than just the best rides in the country -- outstanding service is paramount for the 35 million guests who visit our parks every year."

SASI helps companies bring about change in their work environments through training, coaching, motivational seminars, workshops, and other corporate training techniques. Its philosophy is that organizational employees and leaders can be empowered to improve their workplace culture by shifting their understanding of themselves, people, organizations and systems.

"With its dedication to implementing new techniques to make their guests feel welcome and valued during their time in the parks, Six Flags takes its place in the ranks of innovative and forward-thinking corporations who lead by focusing on their customers," said SASI's Ron Morrison. "If employees have the right tools and training, they will more easily understand how to respect and value their customers."

[Trailblazer Tony]

It sounds like a good idea. I wonder if we'll notice a big difference.

[Galvan]

I know from experience that SASI, is a great company in developing customer/employee relations.

They hosted a trainning seminar a few years ago when i Worked for Best Buy.

The seminar wasn't all that bad actually.

[LaTiNoObSeSeDSFGAm]

Thats a pretty good idea since not ALL the employees get attitude, but there are some who dont respect the park itself. Some employees do not even know names of the rides or locations of theme areas, quite sad actually. Im hoping this will work because it will bring a major improvment to SFGAm, but I dont think you will notice a huge difference because half of the employees dont have respect for their own co workers. Just from what I witnessed.

[sfgam05]

It should improve Gam, sounds like a good idea, hopefully we see major differences.

[Carlo]

SFGAM has started working with a consulting Firm last year. SFA, SFMW, SFST, and SFWW have been working with that consulting company for some time.